FAQ


Overview

  • Basics
  • Registering & Paying
  • Arriving in & Collecting Passes on Day
  • Accommodation Questions
  • Rules & Regulations
  • Ask a Question Not Covered Here

Basics

This FAQ is subject to updates as we confirm more details of our 2018 event.

What is Alcon?
Alcon, short for Animeleague Convention, is a fun anime and gaming convention that takes place in the UK. Not just a con, but also with amazing parties later on which creates a full festival atmosphere over the four days and nights. Our 2017 eventtakes place this 30th August to 2nd September.

When can I register and pay for a ticket?
Registrations will open January 21st 2018.

What are the prices?
Four Day Pass - £45 (Rising to £49 on 10th April)
Accommodation (optional) - £39 a night for Ensuite Accommodation.
Double Occupancy Accommodation - You can have a double room for two people for an extra £10 per night.

I need accommodation - where can I get this?
We have onsite accommodation which you book when registering via us.

What do your mascots represent?
Our two twin mascots, Al-Chan and Al-Kun also known as Alice and Alex, represent the two sides of Animeleague and indeed Alcon. Al-Chan is hyperactive, bouncey and silly, whereas Al-Kun is more mature, serious and intellectual. Together they represent that all members are welcome, be they of a serious or silly demeanour.

Why 18+ only?
Due to venue and insurance requirements we can only allow 18+ into the event. This applies in all situations, even if a guardian is present.

Please note we do hold alternative events that allow under 18s, which you should check out instead. Check out our Events Calendar.

I have a problem, where do I go?
To the ops & registrations desk until 10pm at Bede Hall(it's where you register in). If the worst comes to worst, you can call ops at 07958 620946. We have our staff on duty until 4am in the morning.

Is there a place to store my luggage/bags?
Yes, when you go to Bede Hall, there is a bag storage area at registrations. Cost is £1 per bag or item. Items must be collected each day by 10pm latest.

How can I be up to date with any changes/major happenings on the day?
Make sure to follow @alcon twitter and #alcon your tweets – All timetable cancellations and changes will be put up on our @alcon twitter account. We will also be tweeting about events of interests and happenings throughout the day. Make sure to #alcon tag your tweets and we will RT ones that may interest the attendees.

If I don't have twitter on my phone?
Don't worry - The Alcon twitter will be displayed prominently at the front of the Queens Building, on the screen next to the stage in the Student Union, and at Bede Hall registrations. We will also sign-post any major changes.

How and where do I sign up for events?
Take place at registrations unless otherwise stated. Please ensure you turn up half an hour prior to the event or tournament and a member of staff will show you where to go or what to do.

Registering & Paying

What is a Supporting Member?
The type of member badge you get for Alcon depends on which clan you signup for. The artwork will show Al-Kun/Chan either dressed up as Pirates, Ninja or Vampires. A supporting member gets to have all three badges rather than being confined to one and have the satisifaction of knowing that the £10 they pay is a contribution toward the convention funds, ensuring a better convention for everyone.

What is a VIP Member?
These are limited to 200 places. For £25 extra you get supporting membership, priority access to all guest talks and dealers and exclusive access to the VIP guest meet and greets on the Saturday and Sundays.

Do Supporting Members get in early to the dealers room?
Yep! Supporting members get in at midday on the Saturday. Normal members have to wait until 1pm.

How Do I Pay for Alcon?
Once you have Registered you can pay at anytime before your deadline by logging in to the Alcon site and clicking "Your profile". There you can checkout via paypal.

How can I pay with a credit/debit card?
You can use a credit/debit card to pay via paypal. You don't need to register with paypal to do this. All you need to do is click on the paypal button and check out as a guest.

I can't use paypal, can I pay via other means?
Yes, we offer payment via BACS bank transfer and cash/cheque/postal-order through post. Please email us on info@alcon.org.uk and we will provide details.

Can I register for more than one person?
Yes, click on "Your Profile" and then click on "Add Registration". Please note each person must bring their own proof of ID to the event. We allow you to register for up to six people.

Can I edit and/or delete a registration?
Yes, once in "Your profile" simply click edit or delete. The total you owe will be changed to reflect this.

Can I pay for someone else who isn't associated with my account?
Yes, please email us on info@alcon.org.uk stating who you'd like to pay for and how you wish to pay.

Can I pay in part payments?
You can pay for your accommodation seperate to the rest of your order via the website. Beyond this we can't offer anything.

I need a refund, how can I get one?
If you wish to cancel your any aspect of your registration including accommodation, we will typically offer a refund minus a £20 administration fee on entry and a further £20 administration fee if you also have accommodation when the refund is conducted before the end of June. Note this is at the staff's discretion. Thereafter, as bookings are already made, no refunds are given, no refunds are given, and transfers are not possible either.

I've paid, do you send me a ticket in the post?
No, we send tickets via email. You can also download them from your Alcon profile on the website. Simply bring your ticket and a valid proof of ID with you, and we will hand you your wristband, which will act as your pass to all areas.

Arriving & Collecting Passes on Day

Is there a number I can contact if I get lost?
Feel free to call us on 07983671948. Note this number will only be active from Wednesday 29th August until Monday 4th September.

Carparking?
Free parking at the Bede and DMU Staff Car Park are only available to panelists, dealers and senior staff. For normal members, 24 hour parking is available at the NPC carpark next to the Phoenix Arts Centre.

What ID do you accept?
Driver's License, Provisional Driver's License, Passport, Citizen Card. It MUST contain your photo on it for it to be accepted. We are unable to accept any ID which is not photo ID, no exceptions.

Why do I need ID?
To make sure that you are at least 18 years of age at the time of the convention.

How Do I Queue for My Wristband and get in?
As you queue our staff will walk through the queue with clipboards and wristbands asking for your ID, checking you off our list, and then issue your wristband ticket, which will act as your proof of payment and entry - make sure not to lose or remove it!

How do I collect my conbadge, conbadge and conbook?
The tables to pick up your conbadge, conbook, and t-shirt are located in Bede Hall. You can collect once you have your wristband.

Am I required to carry my ID around on me during the convention?
Yes, since wearing your wristband and conbadge is not a completely thorough way of checking you are who you say you are (since badges can be swapped). As such, you will be required to carry your ID around on you if we deem an extra check is necessary.

What time can I get into the convention from?
Registrations are open from midday until 10pm on all days of the event at Bede Hall. We can not register you outside of these times.

Accommodation

How/Where do I collect my room keys?
You collect your room keys at the accommodation desk, which is next to the registrations desk at Bede Hall. We suggest to sort out your room keys at the same time as you collect your conbadge on the day.

Will I have to put down a deposit on my keys for accommodation?
You will need to hand us a £10 deposit before you can take your keys. This is to cover us if you lose your keys, wreck your room, don't vacate it by 10am on the day of departure, etc.

Can I choose where I sleep?
Of course! Please use our Accommodation Request Topic on the Animeleague Forum to request where you go - please login using your Animeleague User Account to post in the topic. Any emails or notes stating where you would like to stay will be ignored, it must be done via that topic (or it makes it a lot more confusing for our accommodation officer to handle). You will then have until the 20th August to decide which block to sleep in. Thereafter, we will pick for you.

What time do events start and end on each day?
On Thursday the Campus Centre, including the bar and it's events will open from 1pm onward until midnight. On Friday, Saturday and Sunday the convention runs from 10am until 2am.

Does the accommodation provide towels and cooking implements?
You will need to bring your own towels. Likewise, while the kitchen area will have Microwaves, Fridges and Cookers, no actual pots, pans, or plates will be provided. So, if you intend to cook, then please bring such utensils along.

What time are check-outs?
10am on the day of your departure. If you are late, you may risk losing your deposit.

Can I get a late check-out?
If you pay £5 then you can check-out at 11am instead of 10am.

Rules & Regulations

What are the full Terms & Conditions to my attending Alcon?
Our full Terms & Conditions are available on our website, which you need to agree to when registering.

Is there a General Rules List for attendees?
Yes. We have our General Event Rules for all attendees which is available on our forum.

I'm cosplaying with a weapon that may be dangerous. Is this okay?
Make sure to read the Cosplay Rules first. All weapons will be checked by the registrations team and if they consider it as a risk to others we will store it until you are ready to depart the convention areas. If you going to be part of the cosplay masquerade you will be able to pick it up but must return it to us to look after or keep it in your own room.

I need a refund, how can I get one?
If you wish to cancel your any aspect of your registration including accommodation, we will typically offer a refund minus a £20 administration fee on entry anda further £20 administration fee if you also have accommodation when the refund is conducted before the end of June. Note this is at the staff's discretion. Thereafter, as bookings are already made, no refunds are given, and transfers are not possible either.